Frequently Asked Questions

What should I expect in my first consultation?

Please arrive 5-10 minutes before your first appointment to fill out some paperwork. You will find 'Summer Hill Osteopathy' paperwork on a clipboard on the desk in the waiting area - please complete the patient details and case history and read through the consent page.

You will be asked questions about your presenting complaint and symptoms, medical history, general health and lifestyle.

Your osteopath will thoroughly examine how your body functions around your existing complaint to give you an explanation of what may be going on.

They will suggest a treatment plan, diagnosis and explain how to prevent further recurrences.

Hands on treatment usually occurs within your first appointment and may include soft tissue massage, joint articulation, manipulation, stretching and dry needling.

Advice is often given on posture, self care/management, stretching and strengthening exercises, diet, stress management and ergonomics.


How long should I allow for my appointment?

For the initial consultation please allow up to 60 minutes, to enable your osteopath to take a thorough medical history, examine and treat you.

For subsequent follow up consultations please allow up to 35 minutes.

What should I bring with me?

Please bring any x-rays, CT/MRI scans or relevant medical reports.

If the new patient is a baby, please bring their Personal Health Record/Blue Book to the appointment along with a dummy if using, and a bottle (if not breast feeding). 

If the new patient is a young child, please bring a small, non-messy snack, water bottle and a favourite small toy.

What should I wear?

Osteopathy is a ‘hands on’ therapy.

Please be aware that you may be required to remove some clothing eg trousers or top, or both, as is required to treat the involved areas.

It is essential you feel comfortable, so a gown can be provided (to wear over your underwear) or if preferred, please bring a loose pair of shorts or yoga pants to change into.

How many treatments will I need?

Every patient’s need for treatment will vary as every person is different.

The number of treatments required depends upon the nature of the problem and how long the patient has had it, along with how good the patient is at implementing any postural changes or home exercises prescribed.

Usually after the first one or two visits your practitioner will be better placed to provide an indication of the anticipated treatment duration.

Will I need to have imaging done?

Occasionally yes, if further information is needed to aid diagnosis. Your osteopath can refer you for some imaging, but sometimes you will need to see your GP to be referred for imaging, tests or to see a specialist.

Can I claim a rebate from my Private Health Fund?

Yes, HICAPS is available for immediate rebates. Please check with your health fund if Osteopathy is included as part of your extras package, prior to attending your appointment. 

Are Work Cover Injuries covered?

Unfortunately Summer Hill Osteopathy is not able to take Work Cover injury cases, as they are not registered for this, but can easily refer you to another practitioner who is able to do so.

Do you treat Motor Vehicle Accidents?

Yes, Summer Hill Osteopathy does treat people following motor vehicle accidents but does not take on cases where those involved make a claim for personal injury compensation under the Compulsory Third Party (CTP) scheme.

Do you treat Department of Veterans Affairs (DVA) patients?

Unfortunately we are unable to offer this service at the current time.

Does Medicare cover Osteopathic treatment?

The Enhanced Primary Care (EPC) Program is a Medicare Scheme designed for people with a chronic disease or condition. It allows for 5 Allied Health consultations per year, with Medicare subsidising some (not all) of the appointment fee. If you suffer from a chronic musculoskeletal condition, please ask your GP if you are eligible for a referral under the EPC Program. At Summer Hill Osteopathy you will be required to pay for your treatment in full at the time of your visit, however if your GP has referred you under the EPC program, you will be issued with a receipt to present to Medicare for claiming back a portion of the appointment cost.

Will I receive any appointment reminders?

Yes, our booking system is enabled to send you courtesy email reminders 24-48 hours prior to your appointment.

Please be aware that sometimes there may be technical issues and these reminders may not get through, so we do encourage you to put the appointment into your diary too!

What if I need to cancel or reschedule my appointment?

That’s ok, things change, we understand that but we really appreciate you letting us know of any changes with as much notice as possible.

We require at least 24 hours notice for any cancellations, as we are a small business and any opportunity to rebook those unwanted appointments is greatly appreciated.

If you have to cancel on the day of treatment, you will be charged for the treatment unless we are successfully able to fill the spot in your absence.  We hope you understand the necessity of this policy.

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